Frequently Asked Questions

Our mattress removal starts at $125 for a single mattress, $155 for a mattress and box spring set, and $180 for a complete bedroom set including bed frame. This transparent pricing includes pickup, transportation, and eco-friendly recycling with no hidden fees.

Absolutely not. We believe in transparent pricing with no surprises. The price you see during booking is exactly what you pay. Additional fees only apply for premium services you choose, like same-day pickup ($30) or difficult access situations, which are clearly displayed during booking.

Payment is collected securely online when you book your appointment. We accept all major credit cards, PayPal, and digital payment methods. No cash payment is required at pickup - our team just arrives and handles the removal according to your booking details.

Yes! We offer volume discounts: 5% off for 5-10 items, 10% off for 11-25 items, and custom pricing for 25+ items. The more items you have removed in one appointment, the better value you get. This makes whole bedroom cleanouts much more affordable.

Yes, we offer a best price guarantee! If you find a lower written quote from a licensed, insured competitor for the same service, we'll match it. Just show us the competitor's quote before booking. Note that the competitor must be properly licensed and insured, and the service scope must be identical.

We offer same-day service in most areas when booked before noon. For guaranteed scheduling, we recommend booking 24-48 hours in advance. During busy periods (like moving season in summer), booking 2-3 days ahead ensures your preferred time slot. Our online booking system shows real-time availability.

For curbside pickup, no - just place your items outside by 8am on pickup day. For inside pickup, someone 18 or older needs to be present to provide access and confirm the items. We'll send you a text when we're 30 minutes away so you can be ready.

We provide 4-hour time windows (like 9am-1pm or 1pm-5pm) and send a text notification when we're 30 minutes away. Same-day service may have wider windows, while scheduled appointments get tighter timeframes. We strive to arrive within the scheduled window 95% of the time.

Yes, you can reschedule up to 24 hours before your appointment at no charge through our online portal or by calling customer service. Last-minute reschedules (less than 24 hours) may incur a $25 rescheduling fee, though we waive this for emergencies or weather-related issues.

We pickup rain or shine! Our team will still collect your items even in light rain. For heavy storms that pose safety risks, we may reschedule at no charge. If you're concerned about weather exposure, consider our inside pickup service for just $10 extra per flight of stairs.

We accept all types of mattresses: memory foam, innerspring, hybrid, latex, pillow-top, Euro-top, and waterbed mattresses (must be drained). All sizes from twin to California king are accepted. We also take futon mattresses, sleeper sofa mattresses, and crib mattresses.

We accept most mattresses, but cannot take those soiled with bodily fluids, infested with bed bugs, severely damaged by mold/water, or contaminated with chemicals. Normal wear, stains from food/drinks, and pet hair are usually fine. When in doubt, contact us with photos before booking.

We remove box springs (+$30), bed frames (+$25 when bundled), futons ($125), sleeper sofas ($145), adjustable bases ($175), crib mattresses ($95), and other sleep-related items. All prices shown include pickup and eco-friendly recycling.

Yes, please remove all bedding, sheets, pillows, and personal items before pickup. We only remove the mattress, box spring, and frame (if included in your service). This helps us work efficiently and ensures your personal items don't get accidentally taken.

Contact us before booking to discuss special items. We may be able to accommodate requests for sleep-related furniture or provide recommendations for alternative disposal options. We're always happy to help find the right solution for your specific needs.

Your mattress goes to certified recycling facilities where it's disassembled into component materials. Steel springs are melted down for new products, foam becomes carpet underlay, fabric is processed for insulation, and wood components are recycled. We achieve a 90% material recovery rate, keeping mattresses out of landfills.

Very! Each recycled mattress saves 23 cubic feet of landfill space and prevents harmful chemicals from leaching into soil. We work with local recycling facilities to minimize transportation emissions, and our 90% material recovery rate means almost nothing goes to waste. We've diverted over 1 million mattresses from landfills.

Yes! Our inside pickup service includes removal from any room - upstairs bedrooms, basements, attics, or tight spaces. Additional fees apply for stairs ($10 per flight) and long carries over 75 feet ($20). Our trained team can navigate challenging access points and we're insured for interior work.

Yes, we provide disposal documentation upon request. This includes the recycling facility name, date of processing, and certification that materials were handled according to environmental regulations. This is particularly useful for businesses, property managers, or anyone needing documentation for compliance purposes.

Absolutely. All our teams are fully licensed, bonded, and insured. We carry comprehensive liability and workers' compensation insurance. Our teams are trained in safe lifting techniques, customer service, and property protection. You can request proof of insurance if needed.

We serve all major US cities and metropolitan areas across all 50 states. Our network covers over 275 cities including all major metros, suburbs, and many smaller communities. Use our location finder or enter your zip code during booking to confirm service availability in your area.

Yes, we serve many rural areas, though availability may be limited and may require advance scheduling. Areas more than 30 miles from our service centers may have a small travel fee. Contact us to confirm service availability and any additional fees for your specific location.

Yes! We regularly service apartments, condos, and multi-story buildings. Our teams are experienced with elevators, narrow stairwells, and building access requirements. Stairs may require additional fees ($10 per flight). Some buildings require advance coordination with management.

We regularly service gated communities and restricted access areas. You'll need to provide gate codes or arrange temporary access passes during booking. Our team can coordinate with security or property management. Please include access instructions in your booking notes.

Yes! We serve hotels, apartment communities, furniture retailers, dormitories, and other businesses. We offer volume discounts: 5% off for 5-10 items, 10% off for 11-25 items, and custom pricing for 25+ items. Commercial clients also get flexible billing arrangements and priority scheduling.

Absolutely. We regularly handle hotel renovations, apartment turnovers, and large residential cleanouts. For 25+ items, we provide custom quotes and can coordinate multiple trucks and teams. We offer flexible scheduling to minimize disruption to your operations.

Yes, we can set up weekly, monthly, or quarterly pickup schedules for businesses with ongoing needs. This is popular with hotels, furnished apartment complexes, and furniture stores. Regular service agreements include priority scheduling and volume discounts.

Yes! Many furniture retailers use our services for customer delivery and old mattress removal. We can coordinate with your delivery teams to provide seamless white-glove service. This is especially popular for mattress stores offering removal with new purchases.